Please refer to our Financial Policy for details regarding insurance and payments. We participate with most insurance plans, and file
claims with carriers as a courtesy. It is our practice policy to collect co-payments, estimated co-insurances and/or deductibles at the time of your visit. Please understand these payments are the contractual agreement between you and your insurance company. We do not have the authority to waive or discount any of these amounts. Please see our Payment Options section to determine which method will work best for you. For your convenience, we utilize the Credit Card on File payment system. If you have insurance, we will make every effort to verify your insurance and benefits prior to your visit. If we are unable to confirm valid coverage on the date of your visit, we will be happy to see you as a self pay patient. Please speak with one of our Patient Services Staff prior to your visit if you have questions or concerns about your insurance or your ability to pay.
As part of our ongoing effort to control the costs of healthcare, and to streamline administrative processes, we have implemented a new automated credit card system called “Credit Card On File” or CCOF. This process is very much like what is used by many other physician practices, pharmacies, hotels and car rental companies nationwide. It allows you to have your credit/debit card information stored securely with our processor for the purpose of automated payments. This helps simplify the billing process, ensures timely, accurate payment processing and minimizes the amount of credit we extend as we are not a financial institution. Your credit/debit card is only billed the amount determined by your insurance company as it appears on the Explanation of Benefits they mail to you after processing your claim.
In the event a payment plan becomes necessary, we will ask you to place a credit/debit card on file with our secure processor “Authorize.Net”. This system will automatically debit your account on the day you specify for the number of payments agreed upon.
For your convenience, we participate with Care Credit, and offer this option to patients with a patient responsibility amount greater than $500.00. Care Credit may also be used for services not covered by insurance such as MonaLisa Touch, ThermiVa or ThermiSmooth. Care Credit offers a number of options to fit most any budget, many of which are interest free. If you would like to use Care Credit, please speak with our Billing Specialist, or one of our Patient Representatives. They are happy to assist you. You may also fill out their on line application by clicking below.
For those patients who receive monthly statements, you can now pay your bill securely from the convenience of your home. Just log onto our web site, and navigate to the For Patients tab. Locate the option for On-Line Bill Pay and click the “Pay Bill Now” tab. You may also click here.
Returns and Refunds
If you have a credit on your account, or are due a refund, we make every effort to return funds within 15 business days. In some
instances it may take up to 30 business days. If you have an upcoming appointment, within 30 days, our policy is to use the credit
balance to offset any newly accrued balance. If you have completed treatment, or do not have a recurring appointment, the credit will be processed through our Billing Office and returned to you. If your payment was made using a credit or debit card, we will refund your card directly as long as it is still active.
115 Midlands Court, West Columbia, SC 29169
Monday – Thursday:
8 a.m. – 5 p.m.
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